Service Designer - Remote

Overview

As a Service Designer, you will play a critical role in crafting and optimizing end-to-end service experiences that meet the needs of our clients, caregivers, and internal teams.

In Short

• Lead the design and refinement of service experiences by mapping user journeys.
• Conduct user research through interviews, surveys, and usability testing.
• Collaborate with cross-functional teams to co-create and implement service solutions.
• Develop and document service models, workflows, and operational guidelines.
• Prototype and test new service concepts.
• Champion a human-centered design approach within the organization.
• Measure and analyze service performance.
• Stay informed on industry trends and best practices.

Requirements

• 3+ years of experience in service design or UX design.
• Strong knowledge of design thinking methodologies.
• Experience conducting user research.
• Excellent communication and presentation skills.
• Proficiency in design and prototyping tools.

Benefits

• Flexible remote work options.
• Opportunity to work in a mission-driven organization.
• Collaborative team environment.
• Focus on diversity, equity, and inclusion.