Senior Service Designer - Remote

Overview

The Senior Service Designer is a key member of the Experience Design and Research (XDR) team at Aledade, focusing on improving health outcomes for patients through thoughtfully crafted technology.

In Short

• Develop and manage a service design portfolio.
• Conduct primary and secondary design research activities.
• Analyze data to create actionable insights.
• Create high-quality design deliverables like experience maps and prototypes.
• Collaborate with designers and researchers to enhance design thinking.
• Consult across multiple divisions on critical problem spaces.
• Work through the product development lifecycle from discovery to evaluation.
• Use a human-centered approach to align on solutions.
• Communicate complex concepts to diverse audiences.
• Proactively improve team practices and feedback forums.

Requirements

• 5+ years of experience in service design or design strategy.
• Bachelor's degree in a related field.
• Strong communication and storytelling skills.
• Proven service design portfolio.
• Track record of impactful service features.
• Master’s Degree preferred.
• Experience in regulated industries like healthcare.
• Strong project management skills.
• Ability to synthesize data from multiple sources.
• Proactive in identifying opportunities for improvement.

Benefits

• Work in a multidisciplinary team.
• Contribute to meaningful health outcomes.
• Flexible working environment.
• Opportunities for professional growth.
• Engage in innovative design practices.