Principal Service Designer - Remote

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In Short

• Lead the service design process, from defining the problem to implementing service improvements.
• Collaborate with cross-functional teams to enhance customer experiences.
• Conduct discovery research to understand customer needs and pain points.
• Analyze research findings to identify service design opportunities.
• Create and maintain service blueprints and customer journey maps.
• Develop service prototypes aligned with customer needs and business goals.
• Champion a customer-centric design approach through workshops and storytelling.

Requirements

• Proven experience in service design for complex organizations.
• Knowledge of service design principles and methodologies.
• Expertise in research and analysis to extract actionable insights.
• Excellent problem-solving skills and systems thinking.
• Proficient in communication and teamwork.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs.