Client Technical Analyst - Expert - Remote

Overview

Experian is looking for a Client Technical Analyst, Expert to support their main API/Member platform and provide excellent customer service while resolving application issues.

In Short

• Research and diagnose complex software issues raised by clients/members.
• Develop and test SQL queries for issue investigation.
• Examine error logs and database content to determine problem causes.
• Document and implement workaround solutions.
• Document steps to reproduce issues for resolution.
• Create/manage production/staging support tickets.
• Document processes, procedures, and technical instructions.
• Support development and integration of API and SDK.
• Work in a flexible environment, including remote options.
• Contribute to a diverse and inclusive workplace.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 3+ years of development or technical support experience.
• Experience with API and SDK integration.
• Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting.
• Experience implementing automation or self-service technologies.
• Familiarity with Splunk, Data Dog, MuleSoft, and Salesforce.

Benefits

• Competitive compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible work environment with remote, hybrid, or in-office options.
• Flexible time off including volunteer time off, vacation, and sick leave.
• A culture focused on DEI, work/life balance, and employee engagement.