Group Director, CX Strategy - Remote

Overview

The Group Director, CX Strategy at EVERSANA INTOUCH leads the development of personalized, data-driven customer engagement solutions in the healthcare sector, fostering strong relationships with clients and guiding a team to create innovative omnichannel experiences.

In Short

• Lead the CX Strategy team in developing customer engagement solutions.
• Design and implement data-driven, personalized omnichannel experiences.
• Guide a team across various business portfolios.
• Establish and maintain vital internal and client relationships.
• Innovate solutions based on research and data analysis.
• Participate in new business initiatives to showcase capabilities.
• Strong focus on collaboration and team building.
• Communicate effectively with stakeholders at all levels.
• Understanding of financials related to CX utilization.
• Experience in healthcare or pharmaceutical marketing is a plus.

Requirements

• Bachelor's degree or equivalent experience.
• 10+ years of digital/multichannel CX strategy experience.
• Proven leadership skills and team management experience.
• Strong communication and presentation skills.
• Basic understanding of marketing cloud platforms.
• Experience in healthcare marketing is highly desirable.

Benefits

• Competitive salary range of $139,000 to $205,000.
• Inclusive work culture that values diversity.
• Opportunities for professional development.
• Empowerment and support for innovative thinking.
• Focus on improving patient lives through collaboration.