Director, CX Strategy - Remote

Overview

The Director, CX Strategy leads the development of personalized, cross-channel experiences aimed at enhancing customer relationships in the healthcare sector, leveraging data-driven insights.

In Short

• Lead the development of large, personalized, cross-channel experiences.
• Develop innovative solutions based on research and data.
• Identify opportunities to personalize experiences and connect channels.
• Collaborate with subject matter experts to inspire brand tactics.
• Establish and grow vital internal and client relationships.
• Leverage analytics for customer experience optimization.
• Work closely with planning, creative, and analytics teams.
• Contribute to new business efforts showcasing CX strategy capabilities.

Requirements

• Bachelor’s degree or equivalent experience required.
• 10+ years of digital/multichannel CX strategy experience.
• Experience in pharmaceutical or healthcare marketing is highly desirable.
• Strong communication, presentation, and interpersonal skills.
• Proven leadership skills in team building and cross-functional team leadership.
• Ability to craft impactful PowerPoint presentations.
• Basic understanding of marketing cloud platforms is essential.

Benefits

• Competitive salaries and benefits.
• Inclusive culture that embraces diversity.
• Opportunities for professional development.