Customer Success Engineer (APAC) - Remote

Overview

As a Customer Success Engineer at Deepgram, you will be pivotal in ensuring customer adoption and success with our voice AI technologies, combining technical expertise with commercial impact.

In Short

• Act as a technical expert and strategic advisor to enterprise customers.
• Build and nurture customer relationships across various personas.
• Conduct regular visits with customers to drive adoption.
• Manage the full customer lifecycle from onboarding to advocacy.
• Focus on making Deepgram successful in the customer's environment.
• Run live product demos and troubleshoot issues.
• Maintain a deep understanding of Deepgram APIs and AI/ML technologies.
• Identify opportunities for expansion and partner with Sales.
• Develop structured customer success plans.
• Serve as the voice of the customer internally.

Requirements

• 7–10+ years in Technical Account Management or Sales Engineering.
• Proven track record in blending customer engagement with technical expertise.
• Hands-on experience with running product demos and technical workshops.
• Strong technical aptitude to discuss APIs and developer workflows.
• Exceptional interpersonal and communication skills.
• Strong sense of ownership and stewardship for customers.
• Understanding of partner ecosystems and channel business models.

Benefits

• Medical, dental, vision benefits.
• Unlimited PTO and flexible schedule.
• Learning and education stipend.
• Participation in talks and conferences.
• AI enablement workshops.
• 401(k) plan with company match.
• Home office upgrade stipend.
• Mental health support.
• Annual wellness stipend.
• Generous paid parental leave.