Strategic Account Manager - East Coast - Remote

Overview

The Strategic Account Manager (SAM) is responsible for driving Customer Success, Business Retention, and Customer Experience at BD’s largest health system customers in the US Region. This role collaborates with various teams to ensure customer goals are met and BD business is retained.

In Short

• Lead Customer Success at assigned large accounts.
• Collaborate across business unit sales teams.
• Generate innovative business solutions to enhance customer experience.
• Analyze data to identify trends for revenue growth.
• Act as a consistent presence throughout the customer life cycle.
• Facilitate resolution of complex customer issues.
• Support internal meetings and account planning.
• Monitor performance and provide insights.
• Drive sales and relationship development.
• Travel requirement of 60%.

Requirements

• Bachelor’s degree required.
• Minimum 5 years in healthcare sales or account management.
• Experience with large health systems preferred.
• Consultative selling experience required.
• Excellent communication skills.
• Strong business insight and analytical skills.
• Experience with CRM tools like SAP and Salesforce.
• Lean-Six Sigma certification is a plus.
• Ability to adapt to ambiguity and change.
• Willingness to travel 60% of the time.

Benefits

• Competitive compensation and benefits.
• Opportunities for professional growth and development.
• Supportive team environment.
• Focus on work-life balance.
• Commitment to diversity and inclusion.