Sr. 2nd Level Support Developer - Remote

Overview

Are you a problem solver with a knack for unraveling complex technical issues? Do you thrive in dynamic environments where no two days are the same? If so, we’d love to have you join our team as a Sr. 2nd Level Support Developer!

In this pivotal role, you’ll serve as a vital link between our customer support and development teams, helping to identify, investigate, and resolve technical challenges that impact our clients. You’ll work to minimize interruptions for our developers while ensuring a world-class customer experience by diving deep into issues, reproducing them, and proposing solutions. This is a dynamic, self-starter role perfect for someone who loves to dig into the details and contribute to a collaborative team environment.

Your efforts will directly support DCI’s mission of empowering community banks to compete with larger financial institutions.

In Short

• Act as a key liaison between DCI clients, customer support, and the development team, ensuring seamless communication and resolution of technical issues.
• Investigate, reproduce, and resolve customer-reported issues, leveraging local environments, source code reviews, and script-building to fix corruptions.
• Develop, test, debug, and document secure and efficient code for new and existing financial processing applications, adhering to DCI's software standards and best practices.
• Contribute to the continuous improvement of DCI’s development methodology by participating in code reviews, updating documentation, and maintaining technical knowledge of current platforms.
• Analyze and triage issues to determine whether they stem from data errors or program flaws, implementing fixes for simpler issues or escalating complex cases to developers.
• Support customer-facing teams by sharing technical expertise, assisting with troubleshooting, and educating support specialists on common workflows.
• Document program flows, write technical specifications, and contribute to best practices to enhance operational efficiency.
• Thoroughly record client interactions in case tracking systems and escalate complex or sensitive issues as needed.
• Partner with the conversion development and implementation teams to ensure smooth transitions during client onboarding and upgrades.
• Attend customer support meetings to provide updates and maintain alignment between client needs and development priorities.
• Balance immediate problem-solving with long-term process improvements to reduce interruptions and create sustainable solutions.

Requirements

• A bachelor’s degree in Computer Science, Information Systems, or a related field, or three or more years of programming experience in financial services or related industries.
• Proficiency in development languages, including C and .NET Core C#.
• Strong understanding of relational databases (Oracle, SQL Server) and efficient SQL query writing.
• Familiarity with Linux systems and Bash command-line shell usage.
• Knowledge of Agile development methodologies and their practical applications.
• Demonstrated ability to manage interruptions, prioritize tasks, and work both independently and collaboratively.
• A passion for innovation and a desire to play a key role in defining and refining a new position at DCI.

Benefits

• Comprehensive benefits package.
• Abundant growth opportunities.
• Supportive and collaborative work environment.
• Valued team members with opportunities to contribute to the company’s success.