Customer Support Administrative Assistant - Remote

Overview

The Customer Support Administrative Assistant will be responsible for managing customer interactions, supporting the Customer Support team, and ensuring efficient communication within the organization.

In Short

• Answer and manage high volume of incoming calls.
• Create and document cases for customer interactions.
• Provide accurate information about services and policies.
• Monitor shared email inboxes.
• Maintain department calendars and schedules.
• Provide clerical support across departments.
• Serve as backup for other administrative assistants.
• Adapt to new technology and software.
• Ensure neat and organized workspaces.
• Perform related duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in a receptionist or administrative support role.
• Confidence managing multi-line phone systems.
• Experience with case tracking systems.
• Familiarity with third-party authentication tools.
• Proficiency in Microsoft Office.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Typing speed of at least 30 words per minute.
• Positive, customer-first attitude.

Benefits

• Comprehensive benefits package.
• Opportunities for professional development.
• Supportive and collaborative work environment.
• Valued team members.
• Commitment to employee well-being.