Sr. 2nd Level Support Business Analyst - Remote

Overview

As a Sr. 2nd Level Support Business Analyst, you will bridge the gap between customer support and development teams, ensuring smooth communication and effective solutions for community banks.

In Short

• Act as a liaison between support and development teams.
• Participate in SCRUM meetings and cross-functional discussions.
• Assist with client-reported enhancement requests and bug fixes.
• Gather and document business requirements for new features.
• Communicate technical changes to support teams.
• Perform functional testing and validate resolutions.
• Maintain documentation and workflows.
• Identify patterns in recurring issues for process improvements.
• Provide guidance to internal teams on system-related inquiries.
• Make a meaningful impact on client outcomes.

Requirements

• 3–5 years of experience in banking or data processing.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Strong initiative and proactive mindset.
• Analytical problem-solving abilities.

Benefits

• Comprehensive benefits package.
• Growth opportunities within the company.
• Supportive and collaborative work environment.
• Commitment to employee well-being and professional development.