Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will build trust, understand client needs, and drive lasting relationships leading to increased adoption, satisfaction, and retention.

In Short

• Guide new clients through the onboarding process.
• Drive product adoption by demonstrating platform capabilities.
• Build and maintain strong client relationships.
• Collaborate with clients on marketing campaign strategies.
• Collect client feedback for continuous improvement.
• Work with cross-functional teams to meet client needs.
• Analyze data to inform strategies.
• Support upselling and cross-selling opportunities.
• Measure client retention and satisfaction rates.
• Contribute to a product backed by technology patents.

Requirements

• Bachelor’s/Master’s degree in relevant fields.
• 2-4 years of experience in customer success or related roles.
• Basic understanding of SaaS platforms.
• Strong communication skills in Vietnamese and English.
• Ability to analyze data for insights.
• Open-mindedness and eagerness to learn.
• Proficiency in additional languages is a plus.
• Understanding of customer lifecycle and retention strategies.
• Post-Graduation qualifications in Marketing or Digital Marketing are advantageous.

Benefits

• Contribute to innovative technology in mobile tech.
• Engage with a high-growth environment.
• Work with a leading customer engagement platform.
• Be part of a culture that nurtures growth and curiosity.
• Access to a diverse and inclusive workplace.