As a Customer Support Engineer at Chronosphere, you will be a key contributor to our Customer Success team, addressing technical issues encountered by our customers and building relationships with their teams.

In Short

Work independently and collaboratively in an interrupt-driven environment.
Resolve difficult technical problems while working closely with customers.
Document and present creative solutions to customers and internal teams.
Own issues and ensure they get resolved, organizing necessary resources.
Collaborate with the engineering team to isolate and fix problems.
Contribute to documentation and knowledge base articles.
5+ years of experience in an engineering or support-related role.
Experience with Kubernetes, Terraform, and coding/SDLC.
Strong communication and problem-solving skills.
Desire and ability to learn on your feet.

Requirements

5+ years of experience in a technical support role.
Experience working directly with customers in a technical setting.
Customer support experience in monitoring or observability.
Experience with Kubernetes, Terraform, and Prometheus.
Technical understanding of Linux and Cloud providers.
Strong communication skills.
Analytical and problem-solving skills.
Ability to work collaboratively.

Benefits

Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More

Chronosphere

Chronosphere is an innovative observability platform designed for the complexities of modern, containerized environments. The company focuses on empowering its customers by simplifying data management, optimizing costs, and accelerating issue resolution. With an impressive capability to reduce data volumes and associated costs by an average of 60%, Chronosphere saves developers significant time and resources. Its advanced Telemetry Pipeline, based on Fluent Bit, enhances observability and security log data by transforming logs at the source and allowing flexible routing without vendor lock-in. Recognized as a leader in the industry, Chronosphere serves some of the world's most forward-thinking brands, including Snap, Robinhood, DoorDash, and Zillow, and is committed to fostering a diverse and inclusive workplace.

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