Strategic Account Portfolio Manager - Remote

Overview

The Strategic Account Portfolio Manager ensures efficient operations for Carrier’s Strategic accounts, focusing on client satisfaction and effective service delivery.

In Short

• Act as a primary point of contact for clients.
• Manage day-to-day activities for strategic accounts.
• Improve service delivery and client relationships.
• Track and report compliance with contract requirements.
• Resolve operational issues impacting key accounts.
• Ensure timely and accurate invoicing.
• Manage Accounts Receivable for positive cash flow.
• Generate performance reports related to contracts.
• Collaborate with field service teams to meet customer requirements.
• Identify customer portfolio requirements for multi-site contracts.

Requirements

• High School Diploma/GED required.
• 3+ years of Operational Account Management or Service Management experience.
• Preferred: Associate or BA/BS degree.
• Experience in HVAC preferred.
• Strong analytical and problem-solving skills.
• Knowledge of enterprise software (Salesforce, ServiceMax, SAP S/4Hana).
• Project management and organizational skills.
• Excellent verbal and written communication skills.
• Aptitude to manage multiple priorities.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Benefits

• Equal Opportunity Employer.
• Affirmative action for qualified individuals with disabilities.
• Opportunities for professional growth and development.
• Work with a diverse and inclusive team.
• Engagement in innovative climate and energy solutions.