Cloud Customer Success Manager - Remote

Overview

The Cloud Customer Success Manager will drive customer satisfaction and success within the Cloud Solution Partner program, ensuring a positive customer experience through effective management and support.

In Short

• 100% Remote position in the US.
• Full-time employment with Blue Mantis.
• Manage customer success initiatives for cloud services.
• Conduct business reviews focused on cloud utilization.
• Lead a team of Customer Success Account Managers.
• Collaborate across teams to enhance CSP operations.
• Act as a liaison between customers and vendors.
• Maintain documentation for cloud resource deployment.
• Define and monitor KPIs for customer satisfaction.
• 5+ years of experience in customer success management.

Requirements

• 5+ years as a customer success manager in cloud environments.
• Leadership skills to motivate a team.
• BS Degree in Business or Technology-related field.
• Experience in optimizing workflows and processes.
• Strong problem-solving skills.
• Interpersonal skills for mentoring and coaching.
• Ability to manage competing demands.
• Experience working with clients on business solutions.
• Willingness to achieve relevant certifications.
• Experience with public cloud billing models preferred.

Benefits

• Opportunity to work in a growing cloud practice.
• Supportive and collaborative team environment.
• Flexible remote work arrangement.
• Access to professional development resources.
• Engagement with leading mid-market and enterprise organizations.