Client Support Engineer II - Remote

Overview

The Client Support Engineer II role involves providing multi-level troubleshooting and technical support for Anthology's LMS, Blackboard, ensuring a high-quality experience for customers.

In Short

• Provide technical support to Tier 1 Engineers via phone and email.
• Work with customers on complex technical issues.
• Collaborate with Product Development and Engineering teams.
• Manage technical contributions from other engineers.
• Draft and issue product bugs/fixes.
• Participate in product meetings with internal and external stakeholders.
• Help configure and maintain load balanced environments.
• Support application server maintenance and upgrades.
• Foster a diverse and inclusive work environment.
• Fluency in English is required.

Requirements

• Familiarity with object-oriented programming, preferably Java.
• Experience with UNIX/Linux and Windows operating systems.
• Ability to configure multi-node environments.
• Understanding of application server maintenance.
• Knowledge of data structures and algorithms.
• Software engineering principles and web application development experience.
• Excellent analytical and problem-solving skills.
• Strong communication skills.
• Fluency in English at CEF B2 level or above.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in meaningful innovation in education technology.
• Collaboration with a dedicated Customer Support team.
• Professional growth opportunities.
• Access to a rich knowledge base and resources.