Enterprise Account Manager - Remote

Overview

Agora is seeking a highly organized, customer-oriented Enterprise Account Manager to drive our customer deployment and support experience. You'll work closely with our Head of CX, product/eng/design, and founder-led sales team to ensure our clients—from industry-leading DAOs to emerging projects—receive seamless and timely solutions.

In Short

• Oversee the customer onboarding and deployment processes.
• Create and execute account management & customer success strategies.
• Serve as the main point of contact for customers.
• Design and improve standard operating procedures.
• Own and update client-facing resources and documentation.
• Work with product, engineering, design, sales, and marketing teams.
• Track metrics and suggest improvements.
• Meet customers at major conferences.

Requirements

• High integrity and comfortable handling privileged information.
• Organized with a knack for keeping projects on track.
• Ability to communicate complex ideas clearly.
• Enjoy helping customers succeed.
• Eye for efficiency and process improvement.
• Combine metrics and customer feedback for decision-making.
• Tech savvy with experience in web3, blockchain, or crypto.
• Smart and quick to understand technical concepts.
• Life/career experience to project confidence with stakeholders.

Benefits

• Competitive salary and stock options.
• Flexible PTO policy.
• Employee benefits including healthcare.
• Opportunity to work with influential stakeholders in web3.
• Be part of a high-performing team with trust and autonomy.