Remote Otter LogoRemoteOtter

Enterprise Account Manager - Remote

Posted 7 weeks ago
Customer Service
Full Time
Worldwide

Overview

Agora is seeking a highly organized, customer-oriented Enterprise Account Manager to drive our customer deployment and support experience. You'll work closely with our Head of CX, product/eng/design, and founder-led sales team to ensure our clients—from industry-leading DAOs to emerging projects—receive seamless and timely solutions.

In Short

  • Oversee the customer onboarding and deployment processes.
  • Create and execute account management & customer success strategies.
  • Serve as the main point of contact for customers.
  • Design and improve standard operating procedures.
  • Own and update client-facing resources and documentation.
  • Work with product, engineering, design, sales, and marketing teams.
  • Track metrics and suggest improvements.
  • Meet customers at major conferences.

Requirements

  • High integrity and comfortable handling privileged information.
  • Organized with a knack for keeping projects on track.
  • Ability to communicate complex ideas clearly.
  • Enjoy helping customers succeed.
  • Eye for efficiency and process improvement.
  • Combine metrics and customer feedback for decision-making.
  • Tech savvy with experience in web3, blockchain, or crypto.
  • Smart and quick to understand technical concepts.
  • Life/career experience to project confidence with stakeholders.

Benefits

  • Competitive salary and stock options.
  • Flexible PTO policy.
  • Employee benefits including healthcare.
  • Opportunity to work with influential stakeholders in web3.
  • Be part of a high-performing team with trust and autonomy.
Agora logo

Agora

Agora is pioneering a new approach to group collaboration by developing tools that enable communities to work together onchain. Unlike traditional productivity software, Agora focuses on creating innovative incentives to enhance collaboration. The company is dedicated to building the leading end-to-end governance platform for crypto protocols, facilitating large-scale onchain collaboration for prominent communities such as Optimism, ENS, Uniswap, and Nouns. Agora aims to extend its collaboration tools beyond the crypto space, aspiring for everyday users to engage with its platform seamlessly, without needing to understand the underlying blockchain technology.

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