Remote Otter LogoRemoteOtter

Enterprise Account Manager - Remote

Posted 7 weeks ago

Overview

Agora is seeking a highly organized, customer-oriented Enterprise Account Manager to drive our customer deployment and support experience. You'll work closely with our Head of CX, product/eng/design, and founder-led sales team to ensure our clients—from industry-leading DAOs to emerging projects—receive seamless and timely solutions.

In Short

  • Oversee the customer onboarding and deployment processes.
  • Create and execute account management & customer success strategies.
  • Serve as the main point of contact for customers.
  • Design and improve standard operating procedures.
  • Own and update client-facing resources and documentation.
  • Work with product, engineering, design, sales, and marketing teams.
  • Track metrics and suggest improvements.
  • Meet customers at major conferences.

Requirements

  • High integrity and comfortable handling privileged information.
  • Organized with a knack for keeping projects on track.
  • Ability to communicate complex ideas clearly.
  • Enjoy helping customers succeed.
  • Eye for efficiency and process improvement.
  • Combine metrics and customer feedback for decision-making.
  • Tech savvy with experience in web3, blockchain, or crypto.
  • Smart and quick to understand technical concepts.
  • Life/career experience to project confidence with stakeholders.

Benefits

  • Competitive salary and stock options.
  • Flexible PTO policy.
  • Employee benefits including healthcare.
  • Opportunity to work with influential stakeholders in web3.
  • Be part of a high-performing team with trust and autonomy.

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