Customer Experience (CX) Operations Generalist - Remote

Overview

Agora.xyz is seeking a highly organized, customer-oriented CX Operations Generalist to drive our customer deployment and support experience. You'll work closely with our Head of CX, product/eng/design, and founder-led sales team to ensure our clients—from industry-leading DAOs to emerging projects—receive seamless and timely solutions.

In Short

• Oversee customer onboarding and deployment processes.
• Create and execute customer success strategies.
• Serve as the main point of contact for customers.
• Design and improve standard operating procedures.
• Maintain client-facing resources and documentation.
• Collaborate with cross-functional teams to influence product roadmap.
• Track and report on customer success metrics.
• Attend major conferences to meet customers.

Requirements

• High integrity and comfortable handling privileged information.
• Organized with project management skills.
• Effective communication of complex ideas.
• Genuine enjoyment in helping customers succeed.
• Eye for efficiency and process improvement.
• Tech-savvy with experience in web3, blockchain, or DAOs.
• Ability to understand technical concepts quickly.
• Confidence in speaking with influential stakeholders.

Benefits

• Competitive salary and stock options.
• Flexible PTO policy.
• Employee benefits including healthcare.
• Opportunity to work with leading decentralized organizations.
• Work in a high-performing, trust-based environment.