Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager (‘CSM’) is an exciting opportunity to join a high-growth, entrepreneurial team within our Insurance LOB. This business unit is powered by an industry-leading software platform and backed by Agero, a market leader with decades of experience serving the automotive services industry.

In Short

• Manage daily client-facing activities for assigned vertical markets.
• Responsible for management and expansion of Insurance partnerships.
• Lead relationship sustainability and service excellence.
• Engage with internal stakeholders to deliver successful outcomes.
• Deliver business reviews and key performance indicators to stakeholders.
• Guide clients towards best practices for improved outcomes.
• Organize multiple account management projects simultaneously.
• Lead strategic projects and service agreement negotiations.
• Prepare agendas and lead presentations for client meetings.
• Demonstrate critical thinking in managing customer issues.

Requirements

• 5+ years of experience in a hands-on role with Enterprise Customers.
• Advanced knowledge of the auto physical damage claim process.
• Proven track record of delivering results and profitability.
• Experience with CRM software (e.g., Salesforce, HubSpot).
• Teamwork mentality and experience in a virtual environment.
• Analytical skills for program performance insights.
• Ability to manage multiple projects with attention to detail.
• BA/BS Degree or equivalent experience.

Benefits

• Healthcare, dental, vision, disability, and life insurance benefits.
• 401(k) plan with company match and tuition assistance.
• Flexible time off, paid sick leave, and ten paid holidays.
• Parental planning benefits for life’s milestones.
• Bonus and incentive programs.