Customer Service Representative - Kia Care - Remote

Overview

Agero is seeking a Customer Service Representative for Kia Care to handle vehicle-related inquiries and provide exceptional support to customers.

In Short

• Handle inbound customer calls and resolve vehicle-related issues.
• Provide technical support and guidance on vehicle features.
• Act as a liaison between customers and dealerships.
• Document all customer interactions accurately.
• Thrive in a remote work environment.
• Full-time positions available with flexible scheduling.
• Paid training provided.
• Opportunities for performance-based bonuses.
• Must reside in specific states (AL, FL, GA, etc.).
• Start date is December 1, 2025.

Requirements

• 1+ year of experience in customer service or technical support.
• Strong communication and empathy skills.
• Ability to manage a high volume of cases.
• Technical proficiency with web-based systems.
• Must provide own compatible computer and equipment.
• Willingness to attend occasional on-site meetings.
• Flexibility for evening and weekend shifts as needed.
• Background check required.
• Must be able to pass a system compatibility test.
• Must have a reliable internet connection.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Tuition reimbursement opportunities.
• Performance-based bonuses up to 4%.
• Complimentary roadside assistance.
• Employee assistance and work/life program.
• Career growth and advancement opportunities.
• Flexible work schedule.
• Supportive work environment focused on well-being.