Customer Service Representative - Remote

Overview

This role involves providing course consultations, proactive outreach to potential customers, and offering excellent customer service to existing clients in an educational setting.

In Short

• Remote Customer Service Representative position
• Full-Time Contractor role (40 hours per week)
• Responsible for enrolling clients in trial courses
• Recommend classes based on students' progress
• Assist with student transfers and refunds
• Support teaching staff with various tasks
• Fluency in English required
• Strong sense of customer service is essential
• 1-3 years of experience in customer service is a plus
• Working hours: Eastern Time, Wednesday to Sunday 2PM-10PM

Requirements

• Bachelor's degree or above, interest in Education
• Quick learner with a strong sense of responsibility
• Excellent communication and problem-solving skills
• Experience in education-related customer service is a plus

Benefits

• Work with a world-leading education and technology enterprise
• Opportunity to support a diverse community of learners
• Contribute to educational events and initiatives
• Inclusive workplace committed to diversity and equity