Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will support participants in navigating their benefits experience, providing excellent service and problem-solving assistance.

In Short

• Support customer questions through phone, email, and other service delivery methods.
• Complete 80-100 transactions per day with empathy and compassion.
• Educate participants about their IRS regulated benefits.
• Consistently meet key performance indicators.
• Execute a high level of service delivery.
• Follow best practices for sensitive HIPAA information.
• Stay up to date with communication through multiple channels.
• Follow a strict phone schedule.

Requirements

• 1 year of customer service experience.
• Great phone personality and enjoyment in helping people.
• Able to communicate IRS benefits in layman's terms.
• Strong oral and written communication skills.
• High attention to detail.
• Able to multi-task effectively.
• Excellent follow-through and organizational skills.
• Strong time management skills.
• Consistent attendance is crucial.

Benefits

• Friendly, supportive team culture.
• Opportunities for career growth.
• Generous health benefits.
• Company-sponsored wellness benefits.
• Complimentary Life Insurance and Long-Term Disability Insurance.
• Paid time off (Holidays & Floating Holidays).
• Work from home flexibility.