Customer Service Representative - Remote

Overview

As a Customer Service & Technical Support Representative at ZOLL, you will be part of a team that supports customers, sales reps, and clinicians while providing exceptional service and technical assistance for medical devices.

In Short

• Provide customer service and technical support for Itamar Medical products.
• Handle inbound phone calls and emails, troubleshooting inquiries.
• Collaborate with a diverse team to resolve issues.
• Maintain accurate records of customer interactions.
• Educate customers about Itamar Medical products.
• Retain customers through superior service.
• Work remotely with a suitable home workstation.
• Communicate technical issues clearly to non-technical customers.
• Ability to work flexible hours between 7:00am and 8:00pm.
• Join a fast-growing company dedicated to improving patient outcomes.

Requirements

• Bachelor's Degree preferred.
• Two or more years of experience in customer support or technical support.
• Experience with MS Office, SQL, and remote support tools.
• Excellent verbal and written communication skills.
• Strong analytical skills for troubleshooting.
• Highly organized with attention to detail.
• Ability to work independently and as part of a team.
• Patience and ability to communicate effectively.
• Physical ability to meet job demands.

Benefits

• Comprehensive benefits plans.
• Opportunities for professional growth.
• Work in a mission-driven company.
• Supportive team environment.