Customer Service Representative - Remote

Overview

As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises.

In Short

• Handle all incoming tasks such as onboarding new customers and account inquiries.
• Provide day-to-day support to ensure incidents and customer requests are managed.
• Strong critical thinking and communication skills required.
• Ability to organize and prioritize work effectively.
• Self-motivated with a fast-paced work ethic.
• Problem-solving skills are essential.
• Prior experience in Fiber/Wireless/Voice Internet Service Provider support preferred.
• Bilingual candidates are a plus.
• Full-time remote position with no travel requirements.
• Must be authorized to work in the United States.

Requirements

• High School diploma or GED.
• Excellent verbal and written communication skills.
• Ability to adapt to changes quickly.
• Self-guided approach to learning.
• Ability to effectively solve problems or escalate issues.
• Experience in customer service is preferred.

Benefits

• Opportunity to work in a supportive team environment.
• Engagement with underserved communities.
• Possibility for career growth within the company.
• Flexible schedule based on company requirements.
• Comprehensive training provided.