Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for answering incoming calls, collecting patient information, and facilitating communication between patients and medical providers.

In Short

• Answer all incoming calls promptly
• Identify injuries and determine the level of emergency
• Verify and enter patient demographic information
• Maintain a calm environment for patients
• Assist patients in connecting with medical providers
• Handle invoicing and payroll allocation
• Manage expenses and inventory
• Track CME points
• Perform other assigned duties
• Position requires technical skills

Requirements

• Excellent customer service skills
• Strong communication and telephone skills
• Ability to work calmly under pressure
• Experience with data entry and patient management
• Familiarity with invoicing and payroll processes
• Technical proficiency for connecting patients with providers

Benefits

• Opportunity to work in a dynamic healthcare environment
• Supportive team atmosphere
• Training and development opportunities
• Potential for career advancement