Russian Customer Service Representative - Remote

Overview

The Russian Customer Support Representative is responsible for providing professional and timely assistance to customers via phone, email, and ticketing systems. This role ensures high-quality customer service, accurate issue resolution, and clear communication in Russian while supporting operational efficiency and customer satisfaction. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple communication channels effectively.

In Short

• Handle inbound and outbound customer calls in Russian
• Respond to customer inquiries via email and ticketing systems
• Troubleshoot basic to intermediate issues and provide clear solutions
• Escalate complex or technical concerns to the appropriate department
• Document all customer interactions accurately in the CRM or ticketing platform
• Follow up on open tickets to ensure timely resolution
• Meet service level agreements (SLAs) for response and resolution times
• Maintain a high level of professionalism and empathy in all communications
• Identify recurring issues and report trends to management

Requirements

• Fluency in Russian
• Experience in customer service roles
• Strong problem-solving skills
• Attention to detail
• Ability to manage multiple communication channels
• Familiarity with CRM and ticketing systems
• Excellent communication skills
• Professional demeanor

Benefits

• Competitive salary
• Opportunities for career advancement
• Supportive work environment
• Training and development programs
• Health benefits