Customer Service Representative - Remote

Overview

We are seeking a full-time Customer Service Representative to join a vibrant coastal apparel brand, focusing on customer support and engagement in a remote setting.

In Short

• Full-time remote position
• Salary range: $9,600 - $14,400/year
• Engage with customers via email and social media
• Manage orders and ensure timely delivery
• Support system improvements and customer feedback
• Work within a laid-back, collaborative team culture
• Opportunities for growth within the company
• Must be fluent in English
• Experience with Shopify and Gorgias preferred
• Interest in surf and coastal lifestyle brands is a plus

Requirements

• Fluent English communication skills
• Customer-first mindset
• Reliable and detail-oriented
• Strong sense of humor and personality
• Experience with TikTok or influencer collaborations (nice-to-have)
• Prior e-commerce or Shopify CSR experience (nice-to-have)
• Interest in surf, skate, or coastal lifestyle brands (huge plus)

Benefits

• Remote work from anywhere
• Flexible working hours
• Health, dental, and mental health insurance
• 13th month bonus
• Performance-based raises
• Growth opportunities within the brand
• Laid-back work environment
• Prizes and bonuses for performance