Remote Customer Service Representative - Roadside Assistance

Overview

The Remote Customer Service Representative for Roadside Assistance will provide support to customers experiencing vehicle emergencies, ensuring they feel safe and supported while dispatching service providers.

In Short

• Serve as the first point of contact for customers in roadside emergencies.
• Provide calm, empathetic support and dispatch service providers.
• Handle high-volume calls and gather essential details.
• Coordinate with service providers for accurate dispatch.
• Utilize multiple web-based systems and tools.
• Work remotely from home after initial onboarding.
• Full-time PM shifts available.
• Starting pay of $16.25 per hour with bonuses.
• Must reside in specific states (AL, AZ, FL, GA, MS, TN, VA).
• Training is conducted online via Zoom.

Requirements

• 1+ year of customer service experience preferred.
• Ability to manage high-stress situations with empathy.
• Strong active listening and communication skills.
• Proficient with Google Workspace and digital tools.
• Must provide own equipment and meet technical requirements.
• Flexible availability for various shifts.
• Ability to thrive in a virtual environment.
• Successful completion of a background check.
• Dedicated workspace for remote work.
• Must be located in one of the specified states.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Paid Time Off and Tuition Reimbursement.
• Monthly performance and attendance bonuses.
• Complimentary Roadside Assistance.
• Access to online skill-building courses.
• Supportive work environment promoting personal development.
• Flexible time off and paid sick leave.
• Career growth opportunities through cross-training.
• Work-life balance initiatives.