Response Associate - Roadside Assistance Customer Service Representative - Remote

Overview

Agero is seeking Remote Response Associates to assist customers experiencing vehicle emergencies by taking inbound calls and dispatching assistance.

In Short

• First point of contact for customers in distress.
• Gather critical information and dispatch appropriate services.
• Provide clear updates and manage customer expectations.
• Handle high volume of inbound calls.
• Work in a fast-paced, metrics-driven environment.
• Must reside in specific states in the USA.
• Flexible hours including evenings and weekends.
• Pay: $16.25 per hour with performance bonuses.
• Comprehensive benefits package including medical and 401K.
• Training provided for new hires.

Requirements

• Experience in customer service or support roles.
• Strong communication and empathy skills.
• Ability to make quick decisions under pressure.
• Technical proficiency with digital tools.
• Self-motivated and able to work independently.

Benefits

• Medical, Dental, Vision, and 401K.
• Tuition reimbursement and PTO.
• Career advancement opportunities.
• Flexible time off and paid sick leave.
• Bonus and incentive programs.