Seller Operations Associate (Customer Service Representative) - Remote

Overview

As a Seller Operations Associate (Customer Service Representative) at Vivid Seats, you will manage transactions and relationships with sellers and customers, ensuring elite service for event and order-related inquiries.

In Short

• Complete new hire orientation and learn about Vivid Seats operations.
• Understand ticket marketplace dynamics and contribute to customer experiences.
• Gain critical thinking skills to identify and resolve order issues.
• Investigate customer experience issues and resolve them constructively.
• Handle day-to-day seller interactions beyond traditional customer service.
• Monitor order queues and provide real-time assistance.
• Engage in continued learning for personal and team development.
• Manage seller calls and ensure timely order confirmations.
• Work in a hybrid schedule of office and remote.
• Receive a base salary with overtime eligibility and bonuses.

Requirements

• Outstanding communication and organizational skills.
• Strong customer service mindset with problem-solving abilities.
• Interest in the live event space and eagerness to learn.

Benefits

• Paid training during the first four weeks.
• Hybrid work schedule: 3 days in the office, 2 days remote.
• Biannual bonuses and annual equity grants.