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Remote Customer Service Representative - Kia Care

Posted Yesterday
Customer Service
Full Time
FL, USA
$16.50/hour

Overview

Agero is looking for Remote Total Case Specialists to handle customer inquiries and provide exceptional support for Kia Care. This role involves managing a high volume of customer cases related to vehicle concerns and ensuring a positive customer experience.

In Short

  • Handle inbound calls in the Consumer Affairs department for Kia Care.
  • Provide technical support and resolve complex customer issues.
  • Start Date: December 1, 2025.
  • Training Schedule: 9:00 am to 5:30 pm EST, M - F for 6 weeks on Zoom.
  • Production Schedules: Monday - Friday shifts available, full time only.
  • Pay: $16.50 per hour + bonus opportunities.
  • Bring-Your-Own-Device (BYOD): Must provide own compatible computer and equipment.

Requirements

  • Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
  • 1+ year in customer service, sales, or technical support.
  • Strong communication and problem-solving skills.
  • Technical support skills for troubleshooting vehicle technologies.
  • Ability to thrive in a remote work environment.

Benefits

  • Medical, Dental, and Vision insurance.
  • 401(k) with company match.
  • Paid Time Off and Tuition Reimbursement.
  • Complimentary Roadside Assistance.
  • Employee Assistance & Work/Life Program (EAP).
  • Career growth and advancement opportunities.
Agero logo

Agero

Agero is a leading B2B provider of digital driver assistance services, dedicated to transforming the vehicle ownership experience through innovative technology and a commitment to customer relationships. With a mission to redefine manual processes into digital, transparent, and connected solutions, Agero offers a comprehensive suite of services including an advanced dispatch management platform, accident management, and a marketplace of support services. The company boasts over 150 million vehicle coverage points in collaboration with major automobile manufacturers and insurance carriers, managing a vast network of service providers that respond to approximately 12 million service events annually. Headquartered in Medford, Massachusetts, Agero is a member of The Cross Country Group and operates throughout North America, emphasizing a culture of diversity, inclusion, and positive change in the communities it serves.

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