Remote Customer Service Representative - Roadside Assistance

Overview

Agero is seeking Remote Response Associates to provide customer support in Roadside Assistance, helping customers during vehicle emergencies with empathy and efficiency.

In Short

• Handle inbound calls for roadside assistance.
• Provide empathetic support to customers in distress.
• Dispatch service providers accurately and quickly.
• Work remotely with flexible production schedules.
• Receive training via Zoom for two weeks.
• Starting pay of $16.25 per hour.
• Must reside in specific states (AL, AZ, FL, GA, MS, TN, VA).
• Bring-Your-Own-Device (BYOD) required.
• Monthly bonus opportunities available.
• Full-time position with various PM shifts.

Requirements

• 1+ year of customer service experience, preferably in a fast-paced environment.
• Strong communication and empathy skills.
• Ability to multitask and make decisions under pressure.
• Technical proficiency with Google Workspace.
• Must have a dedicated workspace and required equipment.
• Open availability for shifts, including weekends and holidays.
• Must pass a background check.
• Experience in retail or hospitality is valued.
• Commitment to 100% attendance during training.
• Ability to thrive in a remote work environment.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Paid Time Off and Tuition Reimbursement.
• Monthly performance bonuses.
• Complimentary Roadside Assistance.
• Access to online skill-building courses.
• Flexible work schedules.
• Supportive remote work culture.
• Career growth opportunities.
• Well-being programs and family support benefits.