Remote Response Associate - Roadside Assistance

Overview

As a Remote Response Associate at Agero, you will be the first point of contact for customers experiencing vehicle breakdowns or emergencies, providing calm and empathetic support while dispatching service providers.

In Short

• Handle inbound calls in the Roadside Assistance department.
• Provide calm and empathetic support to customers in distress.
• Dispatch service providers accurately and efficiently.
• Work remotely from your home residence.
• Full-time position with PM shifts available.
• Training will be conducted live on Zoom.
• Starting pay of $16.25 per hour plus bonuses.
• Must reside in specific states: AL, AZ, FL, GA, MS, TN, or VA.
• Bring-Your-Own-Device (BYOD) policy for equipment.
• 100% attendance required during the training period.

Requirements

• 1+ year of customer service experience, preferably in a contact center.
• Strong empathy and active listening skills.
• Ability to make quick decisions under pressure.
• Proficient in Google Workspace and digital tools.
• Must have a dedicated workspace and meet technical requirements.
• Open availability for flexible shifts including nights and weekends.
• Background check required.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with company match.
• Paid Time Off and Tuition Reimbursement.
• Monthly performance bonuses.
• Complimentary Roadside Assistance.