Roadside assistance - Remote

Overview

As a Roadside Assistance Specialist, you will be at the forefront of our operations, providing essential support to drivers in distress.

In Short

• Receive and process roadside assistance requests from customers via phone or app.
• Assess customers' needs and provide appropriate solutions effectively and efficiently.
• Dispatch tow trucks or service vehicles as required to assist clients in need.
• Conduct minor repairs on-site like tire changes and jump-starts.
• Maintain a high level of customer service and communication throughout the assistance process.
• Keep accurate records of service calls and customer interactions.

Requirements

• Strong communication skills.
• Ability to assess and respond to customer needs.
• Experience in customer service.
• Basic mechanical knowledge for minor repairs.
• Ability to work under pressure.

Benefits

• Opportunity to help people in need.
• Flexible working hours.
• Work from home options.
• Training and development opportunities.