Emergency Roadside Assistance Representative - Remote

Overview

Patrique Mercier Recruitment JP is looking for dedicated individuals to join our Slovak-speaking Emergency Roadside Assistance team in Athens, Greece! This is a fantastic opportunity to support customers facing roadside emergencies while immersing yourself in the stunning surroundings of Greece. As a crucial member of our team, you will be responsible for delivering prompt and effective assistance to Slovak-speaking clients, ensuring their safety and peace of mind.

In Short

• Respond to emergency calls from Slovak-speaking customers in a timely and professional manner.
• Evaluate the situation and provide clear guidance while coordinating with appropriate service teams.
• Provide compassionate customer support, ensuring clients feel secure and informed during distressing situations.
• Log all customer interactions and service requests accurately in the company database.
• Collaborate with local service providers to ensure efficient and swift response times.
• Engage in ongoing training to enhance your skills in customer service and roadside assistance techniques.
• Offer insights and suggestions for improving service effectiveness and enhancing customer satisfaction.

Requirements

• Fluency in Slovak and English.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure.
• Experience in customer service is a plus.
• Willingness to work flexible hours.

Benefits

• Competitive salary.
• Comprehensive training program.
• Opportunity to work in a beautiful location.
• Supportive team environment.