Czech-speaking Emergency Roadside Assistance - Remote

Overview

Join Patrique Mercier Recruitment JP as part of our Czech-speaking Emergency Roadside Assistance team in vibrant Athens, Greece! In this pivotal role, you will provide essential support to customers experiencing roadside issues, ensuring a swift and effective response to their needs. Embrace the opportunity to work in a collaborative and dynamic environment while enjoying the rich culture of Greece. Your main responsibility will be to assist Czech-speaking clients in distress, delivering exceptional service and peace of mind during their time of need.

In Short

• Handle emergency calls from Czech-speaking customers with quick and professional responses.
• Assess emergency situations and provide clear, supportive guidance while coordinating with service teams.
• Ensure that clients feel supported and well-informed through the roadside assistance process.
• Accurately document all customer interactions and service requests in the company’s database.
• Collaborate with local service providers to deliver timely assistance and solutions.
• Engage in continuous training to improve your knowledge and skills in roadside assistance services.
• Contribute to maintaining high levels of customer satisfaction through effective service delivery and feedback.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience in customer service or emergency assistance is a plus.
• Willingness to learn and adapt to new challenges.

Benefits

• Opportunity to work in a dynamic and supportive team.
• Training and development opportunities.
• Rich cultural experience in Greece.