Czech-speaking Emergency Roadside Assistance Specialist - Remote

Overview

Join Patrique Mercier Recruitment JP as a Czech-speaking Emergency Roadside Assistance Specialist in a remote role based in Greece! This vital position allows you to provide immediate support to customers facing roadside emergencies, all while working from home in a beautiful Mediterranean location. Your role will involve assisting Czech-speaking clients in their moments of need, ensuring they receive the best possible service and support.

In Short

• Promptly respond to emergency calls from Czech-speaking customers, offering reassurance and effective assistance.
• Assess customer situations and provide guidance, coordinating effectively with local service providers.
• Document all interactions accurately in the CRM system to ensure seamless communication and service continuity.
• Maintain a compassionate and understanding demeanor, helping clients feel supported during stressful situations.
• Collaborate with a remote team to enhance service delivery and implement best practices.
• Engage in continuous learning to improve your skills in roadside assistance and customer service.
• Collect customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to work independently in a remote environment.
• Problem-solving skills and a calm demeanor under pressure.

Benefits

• Work from home flexibility.
• Opportunity to help people in need.
• Continuous training and development.
• Supportive remote team environment.