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Czech-speaking Emergency Roadside Assistance Specialist - Remote

Posted 16 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Patrique Mercier Recruitment JP as a Czech-speaking Emergency Roadside Assistance Specialist in a remote role based in Greece! This vital position allows you to provide immediate support to customers facing roadside emergencies, all while working from home in a beautiful Mediterranean location. Your role will involve assisting Czech-speaking clients in their moments of need, ensuring they receive the best possible service and support.

In Short

  • Promptly respond to emergency calls from Czech-speaking customers, offering reassurance and effective assistance.
  • Assess customer situations and provide guidance, coordinating effectively with local service providers.
  • Document all interactions accurately in the CRM system to ensure seamless communication and service continuity.
  • Maintain a compassionate and understanding demeanor, helping clients feel supported during stressful situations.
  • Collaborate with a remote team to enhance service delivery and implement best practices.
  • Engage in continuous learning to improve your skills in roadside assistance and customer service.
  • Collect customer feedback to contribute to service improvement initiatives.

Requirements

  • Fluency in Czech and English.
  • Strong communication and interpersonal skills.
  • Experience in customer service or related fields.
  • Ability to work independently in a remote environment.
  • Problem-solving skills and a calm demeanor under pressure.

Benefits

  • Work from home flexibility.
  • Opportunity to help people in need.
  • Continuous training and development.
  • Supportive remote team environment.
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Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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