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Italian-speaking Emergency Roadside Assistance Agent - Remote

Posted 20 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Patrique Mercier Recruitment JP and become a vital part of our Italian-speaking Emergency Roadside Assistance team based in the beautiful city of Athens, Greece! This role offers an exciting opportunity to support customers in need of immediate assistance while enjoying the rich history and vibrant culture of Greece. Your primary responsibility will be to provide timely and professional assistance to Italian-speaking clients facing roadside emergencies. If you are ready to make a real difference and thrive in a dynamic environment, we want to hear from you!

In Short

  • Respond promptly to emergency calls from Italian-speaking customers seeking roadside assistance.
  • Assess the situation and provide guidance to customers while dispatching appropriate services.
  • Communicate effectively to ensure customers feel supported and informed throughout the assistance process.
  • Keep accurate records of customer interactions and service requests in the company's system.
  • Work closely with the roadside assistance team and local service providers to deliver timely solutions.
  • Participate in ongoing training to enhance your skills and knowledge of roadside assistance protocols.
  • Provide feedback and suggestions for improving service delivery and customer satisfaction.

Requirements

  • Fluency in Italian and English.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Experience in customer service is a plus.
  • Problem-solving skills and a proactive attitude.

Benefits

  • Opportunity to work in a dynamic and supportive team.
  • Training and development opportunities.
  • Flexible working hours.
  • Experience the culture and history of Greece.
Patrique Mercier Recruitment JP logo

Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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