Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager is responsible for delivering exceptional end-to-end customer service, driving client retention, and acting as a strategic advisor to clients.

In Short

• Remote-first organization with bi-weekly office attendance in Roseville, CA.
• Focus on client retention and cross-selling growth.
• Develop and implement strategies to build loyal client relationships.
• Drive initiatives for continuous improvement in client service.
• Act as a trusted partner and strategic advisor to clients.
• Collaborate with various departments to enhance client experience.
• Mentor team members and contribute to team growth.
• Ability to travel up to 25% required.
• Minimum 5 years in a client-facing role required.
• Proficiency in MS Office Suite and strong communication skills are essential.

Requirements

• Four-year degree or related professional certification preferred.
• Minimum 3 years of leave of absence administration experience.
• Proven track record as a strategic partner and trusted advisor.
• Strong negotiation and consultative skills.
• Excellent problem-solving and time management abilities.
• Ability to juggle multiple projects in a fast-paced environment.
• Strong organizational and prioritization skills.
• Technical proficiency in information retrieval.
• Proactive and adaptable mindset.
• Excellent written and verbal communication skills.

Benefits

• Supportive and collaborative work environment.
• Opportunity for professional growth and development.
• Engagement in a people-centric culture.
• Focus on delivering exceptional client experiences.
• Chance to be part of a forward-thinking organization.