Employee Success Associate - Leave of Absence Administration - Remote

Overview

This position involves administering leaves of absence and ADA claims while providing excellent customer service in a remote-first organization.

In Short

• Administer leaves of absence and ADA claims for multiple clients.
• Ensure compliance with federal and state leave laws.
• Provide customer service by communicating with employees and healthcare providers.
• Coordinate with Claim Specialists for timely claim adjudication.
• Draft and send communication letters regarding leave and benefits.
• Maintain high-quality employee leave and ADA files.
• Participate in client meetings and training programs.
• Work 40 hours per week and report to the office biweekly if required.
• Be a self-starter and collaborate effectively in a remote environment.
• Expected to take on additional work as needed.

Requirements

• Four-year college degree in a related field.
• Proficient in MS Word and typing.
• Strong customer service skills.
• Effective communication skills.
• Ability to prioritize and manage time effectively.
• Problem-solving abilities.
• Willingness to learn and take on challenges.
• Strong organizational and attention to detail skills.
• Ability to interpret various documents and regulations.
• Receptive to feedback and continuous improvement.

Benefits

• Remote work flexibility.
• Opportunities for professional development.
• Collaborative team environment.
• Participation in company-wide events.
• Comprehensive benefits package.