Employee Success Associate - Leave Administration - Remote

Overview

The Employee Success Associate - Leave Administration will administer leaves of absence and ADA claims, ensuring compliance with federal and state regulations while providing excellent customer service to clients and their employees.

In Short

• Administer leaves of absence and ADA claims for multiple clients.
• Confirm leave eligibility and review medical documentation.
• Engage in interactive discussions regarding ADA accommodations.
• Provide customer service via phone and email.
• Coordinate with Claim Specialists for timely claim adjudication.
• Draft letters regarding leave entitlements and benefits.
• Maintain high-quality employee leave files.
• Participate in client meetings and training programs.
• Expected to work 40 hours per week.
• Self-starter who can work independently in a remote-first environment.

Requirements

• Four-year college degree in a related field.
• Proficient typing and strong knowledge of MS Word.
• Excellent customer service skills.
• Effective communication skills with various stakeholders.
• Ability to prioritize and manage tasks effectively.
• Strong problem-solving abilities.
• Willingness to learn and embrace feedback.
• Attention to detail and organizational skills.
• Ability to interpret policies and regulations.
• Knowledge of leave laws and client policies.

Benefits

• Opportunity to work in a remote-first environment.
• Gain foundational knowledge in leave administration.
• Participate in client meetings and training programs.
• Collaborate with a team in a positive work environment.
• Potential for professional growth and development.