Employee Success Associate - Leave of Absence Administration - Remote

Overview

This position involves administering leaves of absence and ADA claims while providing excellent customer service in a remote-first environment.

In Short

• Administer leaves of absence and ADA claims for multiple clients.
• Confirm leave eligibility and review medical documentation.
• Communicate effectively with clients’ employees and healthcare providers.
• Provide excellent customer service via phone and email.
• Draft and send letters regarding leave entitlement and benefits.
• Maintain high quality leave and ADA files.
• Coordinate with Claim Specialists for timely adjudication of claims.
• Participate in client meetings and training programs.
• Expected to work 40 hours per week and report to the office bi-weekly if applicable.
• Self-starter who can work independently in a remote environment.

Requirements

• Four-year college degree in a related field.
• Proficient typing and strong knowledge of MS Word.
• Excellent customer service skills.
• Ability to prioritize and manage tasks effectively.
• Strong communication skills with colleagues and clients.
• Problem-solving and organizational skills.
• Attention to detail and follow-through.
• Willingness to learn and embrace feedback.
• Ability to interpret various informational documents.
• Stay updated on changes in laws and regulations.

Benefits

• Remote-first work environment.
• Opportunities for professional development.
• Collaborative team culture.
• Flexible work hours.
• Potential for office-based work in the future.