Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager at Dun & Bradstreet is responsible for ensuring client satisfaction and driving value realization from D&B solutions while collaborating with various internal teams.

In Short

• Accountable for client success and satisfaction with D&B solutions.
• Collaborate with Sales and Client Success Leaders.
• Engage with CIOs and senior stakeholders to improve organizational outcomes.
• Design metrics to measure client investment value.
• Conduct external service reviews to assess client sentiment.
• Contribute to Strategic Account Planning.
• Develop future service engagement plans.
• Identify and mitigate risks to client goals.
• Build relationships with clients and internal stakeholders.
• Demonstrate a continuous growth mindset.

Requirements

• Minimum of eight years of experience with global clients.
• Experience in customer success or account servicing.
• Proven retention results through client success engagements.
• Strong collaboration and influencing skills.
• Excellent communication skills in English and German.
• Innovative thinker and problem solver.
• Strong project management skills.
• Ability to work independently and proactively.
• Sound IT skills and MS Office proficiency.
• Ownership mindset and eagerness to learn.

Benefits

• Professional development opportunities.
• Flexible working hours and remote work options.
• 30 days of vacation plus special leave options.
• Company pension scheme and wellness offers.
• Structured feedback culture.
• Innovative office space in Frankfurt.
• Refer a friend program.
• Donation program support.
• Subsidized workplace safety glasses.
• Individual onboarding process.