Senior Client Success Manager - Remote

Posted 4 weeks ago

Customer Service

Full Time

USA

Client Management

Creator Marketing

Account Management

Relationship Building

Campaign Execution

Data-driven Decision Making

Cross-functional Collaboration

Sales Growth

Enterprise Clients

Social Media

Overview

The Senior Client Success Manager will serve as a strategic advisor and operational expert for key brand partners, overseeing complex creator marketing programs and fostering long-term client relationships.

In Short

Lead and execute campaigns for enterprise-level clients.
Manage creator relationships and campaign execution.
Build strong relationships with client stakeholders.
Identify upsell opportunities in existing accounts.
Ensure client satisfaction and campaign alignment with objectives.
Collaborate with internal teams to drive outcomes.
Track account health and campaign performance.
Proactively improve processes and client experiences.
Present data-driven recommendations for account growth.
Maintain professionalism and responsiveness in client interactions.

Requirements

5+ years in a client-facing role, ideally with enterprise accounts.
Experience in digital and creator marketing.
Strong understanding of social media platforms.
Ability to manage multiple complex accounts.
Data-driven with strong analytical skills.
Excellent communication skills with senior stakeholders.
Proficient in Salesforce and account management tools.
Commercial mindset focused on growth and retention.
Detail-oriented and organized.
Collaborative team player with a growth mindset.

Benefits

Flexible vacation policy.
Competitive health, dental, and vision benefits.
Investment in team member learning and development.
401K matching programs.
Fun team offsites and social events.
Inclusive and diverse workplace culture.
Opportunities for meaningful career progression.
Autonomy to test new ideas.
High ratings for customer support and managed services.
Empowerment of creators in their work.

#paid

#paid is a dynamic marketplace dedicated to empowering creators by connecting them with iconic brands such as McDonald's, Samsung, and Disney. The company focuses on fostering authentic collaborations that yield significant business results while addressing key challenges in the creator ecosystem, including fair pricing and content usage rights. With a commitment to trust and transparency, #paid leverages proprietary technology to revolutionize the creator marketing space, earning recognition for exceptional customer support and managed services. The company values a positive team culture, invests in employee development, and promotes an inclusive environment where creativity and innovation thrive.

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