Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager (CSM) at NuORDER by Lightspeed plays a crucial role in customer retention, revenue expansion, and ensuring product adoption throughout the customer lifecycle.

In Short

• Serve as a strategic partner to customers, ensuring seamless transition and success.
• Manage product adoption and customer retention for retail partnerships in the APAC region.
• Collaborate with sales to convert complimentary users to paying customers.
• Guide multi-brand retailers through onboarding and renewal processes.
• Build relationships with key stakeholders, including c-suite executives.
• Measure and demonstrate customer value and ROI.
• Develop proactive engagement strategies aligned with customer milestones.
• Leverage customer data to drive retention and identify expansion opportunities.
• Collaborate with cross-functional teams to enhance customer experience.
• Manage daily operations and implement process improvements.

Requirements

• Experience in wholesale or multi-brand retail.
• Extensive background in Customer Success or Account Management in SaaS and retail.
• Strong strategic and problem-solving skills.
• Excellent communication skills in English.
• Proven ability to drive retention and customer engagement.
• Experience in managing project implementation across stakeholders.

Benefits

• Flexible work environment.
• Culture that celebrates performance.
• Career growth opportunities.
• Lightspeed share scheme.
• Unlimited paid time off policy.
• Flexible working policy.
• Health and wellness benefit of $500 per year.
• Mental health platform and counselling services.
• Paid leave for new parents.
• Volunteer day.