Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager will play a crucial role in managing client relationships, ensuring satisfaction, and driving account growth while leading a team of talented individuals.

In Short

• Work remotely from LATAM or PH
• Full-time position with a focus on client success
• Manage a team of 8 A players
• Drive client satisfaction and retention
• Identify upselling opportunities
• Collaborate with cross-functional teams
• Work core hours between 9 AM – 5 PM EST
• Help shape the direction of the client success team
• Engage with fast-growing startups and US-based businesses
• Contribute to a culture focused on growth and values alignment

Requirements

• Experience in client success or account management
• Strong relationship-building skills
• Ability to identify and act on upselling opportunities
• Proficient in managing client communications
• Capable of leading and mentoring a team
• Strong analytical and strategic thinking skills
• Experience in a fast-paced startup environment
• Fluent in English, additional languages a plus
• Willingness to work in EST hours
• Alignment with company values

Benefits

• Competitive salary and performance-based compensation
• Opportunity to work with top-tier clients and startups
• Flexible remote work environment
• Growth opportunities within a rapidly expanding company
• Supportive company culture focused on team success
• Access to mentorship from experienced founders
• Chance to make a significant impact on client success
• Work with a diverse and talented team
• Participate in a mission-driven organization
• Potential for career advancement