Remote Otter LogoRemoteOtter

Senior Client Success Manager - Remote

Posted 2 days ago
Sales / Business
Full Time
Worldwide

Overview

The Senior Client Success Manager will develop strong relationships with clients, advocate for client needs, and drive product adoption to ensure client growth and retention.

In Short

  • Lead point of contact for all client account management matters
  • Suggest solutions and innovative ideas to meet client needs
  • Develop trusted advisor relationships with key accounts
  • Orchestrate customer escalation situations ensuring responsiveness
  • Build effective business strategy for client retention and growth
  • Collaborate with internal teams to advocate for client needs
  • Communicate progress of initiatives to stakeholders

Requirements

  • 5+ years of experience as a Client Success Manager or in Sales
  • Ability to communicate and influence C-Level stakeholders
  • Experience with CRM software (e.g. Salesforce)
  • Understanding of sales performance metrics
  • Experience delivering client-focused solutions
  • Availability to travel as needed
  • Occasional need to work outside of normal hours

Benefits

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
DailyPay logo

DailyPay

DailyPay, Inc. is a pioneering company that is revolutionizing the payment landscape by offering an on-demand pay solution. As the leading provider in this industry, DailyPay leverages an award-winning technology platform to enhance employer-employee relationships, enabling workers to access their earned wages before the traditional payday. This innovative voluntary employee benefit not only motivates employees to perform better and remain with their employers but also supports their financial well-being outside of work. Headquartered in New York City, DailyPay operates across the United States and in Belfast, focusing on delivering exceptional client success and fostering a culture of inclusivity and innovation.

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