Lending Sales Manager - Remote

Overview

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

In Short

• Lead a borrower-facing team to drive loan progress from qualification through approval.
• Coach and motivate your team to improve borrower engagement and accelerate document collection.
• Manage borrower-side pipeline ensuring efficiency and velocity in document collection.
• Oversee daily call center operations and monitor performance metrics.
• Ensure compliance with lending regulations and internal policies.
• Collaborate with cross-functional teams to improve borrower-facing systems.
• Provide actionable feedback to team members to enhance performance.
• Drive a culture of accountability and borrower success within the team.
• Prepare loan files for quality control audits.
• Identify workflow inefficiencies and propose improvements.

Requirements

• 5+ years of experience in mortgage or consumer lending.
• 2+ years managing a call center or borrower success team.
• Strong familiarity with borrower engagement and document collection.
• Excellent communication and leadership skills.
• Highly organized and data-minded.
• NMLS licensed or willing to obtain licensing within 60 days.
• Experience with manufactured housing or chattel loans is a plus.
• Fluency in Spanish is preferred.

Benefits

• Competitive salary and potential for bonuses.
• Equity options for all employees.
• Remote work flexibility.
• Comprehensive health coverage including dental and vision.
• Generous paid time off policy.
• Training and licensing support.
• Wellbeing programs and resources.
• Parental leave benefits.
• Opportunities for career growth and development.