Technical Account Manager (TAM) - EMEA - Remote

Overview

ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale.

In Short

• Manage and nurture customer and OEM partner technical relationships.
• Serve as the primary technical contact for customers with active contracts.
• Provide technical training and support to maximize customer use of ZEDEDA’s solutions.
• Gather and relay customer feedback to influence product enhancements.
• Document customer interactions, technical issues, and resolutions.
• Perform regular Health Checks on customers with active contracts.
• Assist in the development and execution of Success Plans.
• Engage with ZEDEDA groups to monitor and resolve complex technical issues.
• Become a Subject Matter Expert on ZEDEDA Edge Computing solutions.
• Monitor performance metrics related to customer engagement and satisfaction.

Requirements

• 15+ years of experience in large scale deployments and relevant technologies.
• 10+ years of experience in AI/ML workloads with emphasis on Edge AI solutions.
• BS in Computer Science/Engineering or related field; MS preferred.
• Strong organizational and time management skills.
• Ability to interact effectively with senior business and technical managers.
• Ability to travel up to 25-30% of the time.
• Excellent written and verbal communication skills.
• Positive, growth-oriented mindset.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to engage with cutting-edge technologies.
• Collaborate with a talented team across multiple global sites.
• Flexible working arrangements.
• Professional development opportunities.