Technical Account Manager, EMEA - Remote

Overview

InfluxData is seeking a Technical Account Manager (TAM) who prioritizes customer success and communicates exceptionally well. The TAM will build relationships, collaborate effectively, and leverage knowledge of the InfluxData platform to provide solutions that meet customer needs.

In Short

• Proactively work with customers to ensure full adoption of the InfluxData Platform
• Problem-solve and troubleshoot customer issues
• Advocate for customers by addressing bugs and feature requests
• Develop a deep understanding of customer technical landscapes
• Guide customers through the adoption of new features
• Collaborate with internal teams during escalations
• Document customer environments and monitor case metrics
• Support customers globally through various channels

Requirements

• Minimum of 4 years of technical work experience in support, development, or engineering
• Excellent English communication skills
• Empathy for people facing technical challenges
• Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
• Extensive experience with databases and high availability services
• Strong knowledge of networking and RESTful APIs
• Experience with DevOps practices in public cloud environments
• Broad understanding of database management technologies

Benefits

• Medical/dental/vision insurance with 100% coverage
• Flexible Time Off
• Life Insurance and disability insurance
• 401(k) plan
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice